We respond to researcher inquiries.
Use the form for detailed questions, or email us directly for urgent intake issues. We typically respond within one business day.
Business hours
Monday – Friday, 9 AM – 5 PM (PST)
Ship samples to
15751 Graham St
- Feasibility questions before you ship complex matrices or low-volume samples.
- Order status, COA access, and dashboard support for registered researchers.
- Method and turnaround guidance for purity, sterility, and endotoxin panels.
Typical response within one business day.